Privacy Policy
Last updated: September 10, 2025
Introduction
ENZZAE ("we," "our," or "us") is an online fragrance retailer specializing in premium fragrances and beauty products. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website enzzae.com or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account or register for our services
- Make a purchase or place an order online
- Subscribe to our newsletter or marketing communications
- Contact us for customer support
- Participate in surveys, contests, or promotions
- Request fragrance recommendations or consultations
- Purchase samples or testers
This information may include: name, email address, phone number, shipping address, billing address, payment information, date of birth, and preferences.
Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and location data
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
- Website navigation patterns and preferences
- Search queries and product interactions
Usage Information
We collect information about how you use our services:
- Purchase history and order details
- Product preferences and wishlist items
- Customer service interactions
- Website navigation patterns
- Search queries and product views
- Online shopping behavior and preferences
- Sample and tester purchase history
How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery
- Process and fulfill orders
- Provide customer support
- Manage your account
- Send order confirmations and updates
Communication
- Send marketing communications
- Respond to inquiries
- Send important updates
- Provide product recommendations
Improvement
- Analyze website usage
- Improve our products and services
- Conduct research and analytics
- Develop new features
Security
- Prevent fraud and abuse
- Ensure website security
- Comply with legal obligations
- Protect our rights and interests
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer support.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Consent
We may share information with your explicit consent or at your direction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure payment processing (PCI DSS compliant)
- Regular security assessments and updates
- Limited access to personal information
- Employee training on data protection
- Secure data storage and backup systems
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal data
- Receive a copy of your data
- Data portability to another service
Correction and Deletion
- Correct inaccurate information
- Update your personal details
- Request deletion of your data
Marketing Preferences
- Opt-out of marketing emails
- Unsubscribe from newsletters
- Manage communication preferences
Consent Withdrawal
- Withdraw consent for data processing
- Object to certain data uses
- Restrict data processing
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see ourCookie Policy.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:
- Account information: Until you delete your account or request deletion
- Order information: 7 years for tax and legal compliance
- Marketing data: Until you unsubscribe or request deletion
- Website analytics: 26 months (Google Analytics default)
Data Processing and Storage
Your personal information is primarily processed and stored within Morocco. We may use third-party service providers located outside Morocco for certain services (such as email marketing and analytics). We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal information.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: support@enzzae.com
Phone: +212 (679) 562-047
Data Protection Officer: support@enzzae.com