Terms of Service
Last updated: September 10, 2025
Agreement to Terms
Welcome to ENZZAE! These Terms of Service ("Terms") govern your use of our website enzzae.com and our services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
About ENZZAE
ENZZAE is a premium online fragrance retailer specializing in authentic perfumes, colognes, and beauty products. We operate as an online-only e-commerce platform, offering customers the convenience of shopping from anywhere in Morocco with fast delivery. We are committed to providing high-quality products and exceptional customer service.
Business Type: Online Retail Store
Company: ENZZAE
Location: Morocco
Website: enzzae.com
Contact: support@enzzae.com
Phone: +212 (679) 562-047
Our Services
ENZZAE provides the following services:
- Online e-commerce platform for fragrance shopping
- Premium fragrance and beauty product retail
- Product information, recommendations, and online consultations
- Secure online payment processing
- Fast shipping and delivery within Morocco
- Customer support and assistance via phone, email, and WhatsApp
- Newsletter and marketing communications
- Account management and order tracking
- Sample and tester programs
- Online fragrance recommendations and consultations
User Accounts
Account Creation
To access certain features, you may need to create an account. You must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.
Account Security
You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.
Account Termination
We reserve the right to suspend or terminate your account at our discretion, particularly for violations of these Terms.
Orders and Purchases
Order Process
- All orders are subject to product availability
- Prices are displayed in Moroccan Dirhams (DH) unless otherwise specified
- We reserve the right to refuse or cancel any order
- Order confirmation will be sent via email
Payment
- Payment is required at the time of order placement
- We accept major credit cards and other secure payment methods
- All payments are processed securely through encrypted channels
- Prices include applicable taxes unless otherwise stated
Shipping and Delivery
- We ship only within Morocco
- Standard delivery time: 24-48 hours
- Delivery time slots available for customer convenience
- Shipping costs are calculated at checkout
- Risk of loss transfers to you upon delivery
- We are not responsible for delays caused by shipping carriers
- Express delivery options may be available for additional fees
Returns and Refunds
Return Policy
We offer returns within 30 days of purchase for unopened, unused products in original packaging. Returns are processed by mail with prepaid return labels provided. Return shipping costs are the responsibility of the customer unless the return is due to our error. Mail returns are processed within 5-10 business days.
Refund Process
Refunds will be processed within 5-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no cost to you.
Prohibited Uses
You may not use our services for any unlawful or prohibited purpose. Prohibited activities include:
- Violating any applicable laws or regulations
- Infringing on intellectual property rights
- Transmitting harmful or malicious code
- Attempting to gain unauthorized access to our systems
- Interfering with the proper functioning of our website
- Providing false or misleading information
- Harassing, abusing, or harming other users
- Using our services for commercial purposes without permission
- Reselling or redistributing our products without authorization
Intellectual Property
Our Content
All content on our website, including text, graphics, logos, images, and software, is the property of ENZZAE or its licensors and is protected by copyright and other intellectual property laws.
Trademarks
ENZZAE and our logo are trademarks of our company. You may not use our trademarks without our prior written consent.
User Content
By submitting content to our website (reviews, comments, etc.), you grant us a non-exclusive, royalty-free license to use, modify, and display such content.
Disclaimers and Limitations
Product Information
We strive to provide accurate product information, but we do not warrant that product descriptions, images, or other content is accurate, complete, or error-free.
Service Availability
Our services are provided "as is" and "as available." We do not guarantee uninterrupted or error-free service.
Limitation of Liability
To the maximum extent permitted by law, ENZZAE shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by ourPrivacy Policy, which is incorporated into these Terms by reference.
Governing Law and Jurisdiction
These Terms are governed by the laws of Morocco. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Morocco.
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our website. Your continued use of our services after such changes constitutes acceptance of the new Terms.
Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable.
Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: support@enzzae.com
Phone: +212 (679) 562-047
Website: enzzae.com